DPWH Expands Operation of Hotline 165-02

Thursday, November 13, 2014

Operation of a mechanism for good governance and anti-corruption program of the Department of Public Works and Highways (DPWH) in the Central Office has expanded to include 16 Regional Offices.

The DPWH 24/7 Call Center Hotline 165-02 is now connected with DPWH’s 16 Regional Offices nationwide. Calls or complaints are directly routed to these regional offices for prompt action.

DPWH Secretary Rogelio L. Singson said that this will promptly address every public issue concerning the Department by having it directed to appropriate field units of the agency.

“We want to hear peoples’ point-of-view on DPWH programs and projects, and policies and activities as we are prepared to listen and learn from one another.

Operationally managed by DPWH Stakeholders Relations Service, the Call Center under outsourced contract with Pilipinas Teleserve facilitates DPWH feedback communication with its stakeholders and directly provides support to Secretary Singson’s right quality reform program.

DPWH public engagement thru Hotline Number 165-02, monitored and analyzed public opinion and issues serve as basis in the formulation of guidelines and policy improvements and/or issuances.

Other than the 24/7 Call Center Hotline 165-02, the policy of transparency in the Department via citizens feedback platform includes feedback e-mail in the DPWH website www.dpwh.gov.ph, TXT 2920 short messaging system, walk-in, letter referrals, social media (facebook and twitter), and media (print and broadcast) monitoring system.