B. Elizabeth E. Yap

Assistant Secretary for Support Services

For more than 30 years Assistant Secretary Bienadel Elizabeth E. Yap has been professionally engaged in the field of infrastructure project monitoring, process improvement, systems development and information technology (IT) management. Prior to her promotion to Assistant Secretary, she was the Director of the Department’s Information Management Service, the IT arm of the agency, and on concurrent capacity, the Component Manager of the Institutional Capacity Development (ICD) Component of foreign assisted (World Bank, ADB and JICA) projects. (ICD projects involve business process improvements, corporate effectiveness, sector reform, and training and workshops.)

From 1997 to 2007, Assistant Secretary Yap served, on concurrent capacity, as the Deputy Project Director of the Road Information and Management Support System (RIMSS), a World Bank assisted institutional development project aimed to improve the quality and delivery of DPWH services through enhanced procedures and technology. The RIMSS was an Organization Development (OD) intervention that applied the principles of Business Process Reengineering (BPR) in improving the Department’s business processes. The RIMSS Project was the recipient of the 2009 Philippine Government ICT Award for the Business Process Category from the Commission on Information and Communications Technology, Chief Information Officers Forum, and Chief Information Officers Forum Foundation.

As to her most significant contribution to DPWH, Assistant Secretary Yap takes pride in leading the Overall Quality Management System (QMS) Core Team in the crafting of the DPWH QMS Manual that eventually led to the DPWH ISO 9001:2008 Certification of 43 DPWH processes (initially covering 17 offices of the Central Office, two Regional Offices and two District Engineering Offices).

Assistant Secretary Yap earned her Bachelor of Science in Industrial Engineering from the University of the Philippines, Diliman, in 1975 and her Doctor of Philosophy in Organization Development from SAIDI – Graduate School of Organization Development in 2005. Her dissertation research was on “OD in a Bureaucracy (OD Beginnings at the DPWH-MIS)”. In March 14, 2012, she was conferred Professional Industrial Engineer by the Industrial Engineering Certification Board of the Philippine Institute of Industrial Engineers and was the 2011 UP Alumni Engineers’ Achievement Awardee for Government Service. La Consolacion College Manila, her High School alma mater, also named her outstanding Alumna for Government Service in 1995 and 2001. Assistant Secretary Yap is a Career Executive Service Officer III (CESO III).

She continuously updates herself by attending trainings in the field of leadership and management, organization development, project management and information technology, here and abroad.