The DPWH website is an on-line information service developed to increase public awareness of the Department’s role in nation building.  The website features the Department’s vision-mission, its organization, functions and responsibilities and updates on reform programs among others.

 

In line with the Department’s reform program of providing transparency in all its undertakings, the website is also provided with a page enumerating the procedures for registration, bidding and award; procurement advertisement and notices; and bid schedule and results.  Included in this page is the Accounts Payable which is primarily intended to inform the creditors of DPWH their respective “priority numbers” in the payment of their claims.

 

The Complaints and Action Center (CAAC) page of the website is the centerpiece of the Department’s thrust of reaching out to the public and encouraging interaction with its stakeholders.  The CAAC allows the public to directly send messages to various offices of the Department.  The messages received are complaints, queries, requests for assistance, opinions, suggestions, recommendations, etc., and can be acted upon expeditiously because of the website.

 

From the onset, the CAAC has received voluminous messages from concerned citizens from all walks of life, from different areas of the country and even areas outside the country.  These messages have been promptly responded with the appropriate actions taken by the Department.  Some of the message senders have shown great appreciation of the Department’s quick and accommodating responses, by sending commendations and acknowledgements through the website.

 

The DPWH website has transformed into one of the significant tools in accomplishing the Department’s reform programs towards a more responsive government agency.